Privacy Policy

Last updated: 3/28/2025

At CogniSense, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on our website, express interest in obtaining information about us or our products and services, participate in activities on the website, or otherwise contact us.

Personal Information

The personal information we collect may include:

  • Name, email address, and contact details
  • Billing information and payment details
  • User credentials (usernames and passwords)
  • Profile information and preferences
  • Content you choose to upload or share
  • Feedback, survey responses, and testimonials

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns, including:

  • Device information (browser type, operating system, device type)
  • IP address and geolocation data
  • Pages visited and time spent on pages
  • Referring websites and search terms
  • Click patterns and interaction data

Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze website traffic, customize content, and improve your experience. We use the following types of cookies:

  • Essential cookies: Required for basic website functionality
  • Functional cookies: Remember your preferences and settings
  • Analytics cookies: Help us understand how visitors interact with our website
  • Marketing cookies: Track your browsing habits to deliver targeted advertising

You can control cookies through your browser settings and other tools. However, disabling certain cookies may limit your ability to use some features of our website.

2. How We Use Your Information

We use the information we collect for various business purposes, including:

  • Providing, operating, and maintaining our website and services
  • Improving, personalizing, and expanding our website and services
  • Understanding and analyzing how you use our website
  • Developing new products, services, features, and functionality
  • Communicating with you about updates, security alerts, and support
  • Sending you marketing and promotional communications (with your consent)
  • Finding and preventing fraud and security issues
  • Complying with legal obligations and resolving disputes

Legal Bases for Processing

We process your personal information based on one or more of the following legal grounds:

  • Consent: You have given us permission to process your data for specific purposes
  • Contract fulfillment: Processing is necessary to provide services you have requested
  • Legitimate interests: Processing is necessary for our legitimate business interests
  • Legal obligation: Processing is necessary to comply with applicable laws

3. Information Sharing and Disclosure

We take your privacy seriously and do not sell, rent, or trade your personal information with third parties for their marketing purposes. However, we may share your information in the following circumstances:

  • Service providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf
  • Business transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction
  • Legal requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities
  • Protection of rights: We may disclose your information to protect our rights, privacy, safety, or property, or that of our users or others
  • With your consent: We may share your information with third parties when you have given us your consent to do so

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and vulnerability testing
  • Access controls and authentication mechanisms
  • Secure data storage and backup procedures
  • Employee training on data protection and security practices

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

  • Right to access: You have the right to request copies of your personal information
  • Right to rectification: You have the right to request that we correct inaccurate or incomplete information
  • Right to erasure: You have the right to request that we delete your personal information in certain circumstances
  • Right to restrict processing: You have the right to request that we restrict the processing of your personal information
  • Right to data portability: You have the right to request that we transfer your data to another organization or directly to you
  • Right to object: You have the right to object to our processing of your personal information
  • Right to withdraw consent: You have the right to withdraw your consent at any time

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

7. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

8. International Data Transfers

We may transfer, store, and process your information in countries other than your own. Our servers and data centers may be located outside of your country or region. By using our website and services, you consent to the transfer of your personal information to countries that may have different data protection rules than your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

9. Third-Party Websites

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.